RETURNS POLICY & PROCEDURE

RETURNS POLICY & PROCEDURE

 

ONLINE RETURNS POLICY & PROCEDURE

We are sure that you will be delighted with your order. However, if for any reason you are not 100% satisfied or you wish to cancel your order, you may return any item un opened and in its original condition for a refund or exchange within 14 working days from delivery.

 

If you return items for reasons other than defects in the goods, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.

 

DAMAGED/FAULTY/ ITEMS

If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund. You may be asked to provide photographic evidence in order for us to claim costs back from the delivery service.

 

We also reserve the right to cancel any order. If this happens you will receive a full refund with 14 working days.